Refund and Returns Policy

Effective Date: Jan 01, 2025

At Keys Experts, we strive to provide 100% genuine software licenses and ensure a smooth purchasing experience for our customers. However, we understand that issues may arise, and we are committed to offering a fair and transparent refund and return policy under the conditions outlined below.

By purchasing from Keys Experts, you agree to our Refund & Returns Policy.

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1. Eligibility for Refunds & Returns

Refunds and returns will only be considered under the following conditions:

1.1 Non-Working or Invalid Product Key

• If your product key is invalid or does not activate, we will first provide technical support to resolve the issue.
• If the issue cannot be resolved, we will offer a replacement key or a full refund.
• You must provide proof of the activation error (e.g., screenshots of the error message).

1.2 Product Not Delivered

• If you do not receive your product key within 24 hours of purchase and our support team cannot resolve the issue, you are eligible for a refund or replacement.
• Before requesting a refund, please check your spam/junk folder and ensure that the email address provided during checkout is correct.

1.3 Duplicate Purchase

• If you accidentally purchase the same product twice, contact us immediately.
• We can either issue a refund for the duplicate order or exchange it for a different product.

1.4 Incorrect Product Purchase

• If you purchased the wrong product and have not activated the key, we may offer an exchange for the correct product.
• Refunds are not available for incorrect purchases if the key has already been used.

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2. Non-Refundable Situations

We do not issue refunds in the following cases:

2.1 Activated or Used License Keys

• Once a product key has been activated, it is permanently linked to the device or Microsoft account and cannot be refunded.
• We encourage customers to ensure they are purchasing the correct product before checkout.

2.2 Change of Mind

• Refunds will not be granted if you decide you no longer want the product after purchase.
• All sales are final unless the key is non-functional.

2.3 Incompatibility Issues

• It is the customer’s responsibility to check system requirements before purchasing.
• Refunds will not be granted if the purchased software is not compatible with your system.

2.4 Third-Party Software or Modifications

• If the product key was invalidated due to third-party software, malware, or system modifications, we are not responsible for issuing a refund.

2.5 Bulk Orders & Business Purchases

• Refunds are not available for bulk orders unless a significant number of product keys are proven to be defective.

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3. How to Request a Refund

3.1 Steps to Submit a Refund Request

If you believe you are eligible for a refund, please follow these steps:

1. Contact Our Support Team:

   • Email us at [email protected] with the subject line “Refund Request – Order #[Your Order Number]”.

2. Provide Required Information:

   • Your order number.
   • A description of the issue.
   • Screenshots of the error message during activation.

3. Support Team Verification:

   • Our support team will review your request and may provide troubleshooting assistance.
   • If we confirm the issue, we will issue a replacement key or process a refund.

4. Refund Processing:

   • Approved refunds will be processed within 3-5 business days.
   • Refunds will be issued to the original payment method used for the purchase.

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4. Chargebacks & Disputes

4.1 Unauthorized Chargebacks

• If a chargeback or dispute is filed without contacting our support team first, we reserve the right to ban your account and disable access to future purchases.
• We encourage customers to reach out to our support team first before filing a dispute.

4.2 Fraudulent Refund Claims

• If a refund request is determined to be fraudulent, we reserve the right to deny future transactions and take legal action if necessary.

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5. Need Assistance? Contact Us

For refund and return requests, please contact our support team:

• Email: [email protected]
• Phone: +1-619-7047-678
• Website: www.keysexperts.com
• Live Chat: Available on our website

We are dedicated to customer satisfaction and will work with you to resolve any issues as quickly as possible.

This Refund & Returns Policy was last updated on Jan 01,2025. By purchasing from Keys Experts, you acknowledge that you have read, understood, and agreed to this policy.