1. Information We Collect

When you visit or make a purchase on our Website, we may collect the following types of information:

A. Personal Information (Provided by You)

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment details (processed securely by third-party providers; we do not store payment information)

B. Automatically Collected Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Website
• Cookies and tracking technologies (see Section 5 below)

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2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders (including sending product keys via email)
• Provide customer support and assist with activation issues
• Improve website functionality and user experience
• Send occasional promotional emails about similar products and offers, in accordance with UK/EU soft opt-in rules (PECR). You can unsubscribe at any time.
• Detect and prevent fraud or unauthorized access
• Comply with legal requirements

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3. How We Protect Your Information

Your security is our priority. We implement industry-standard security measures, including:

• SSL Encryption – Protects your data during online transactions
• Secure Payment Processing – All payments are handled through trusted third-party providers
• Restricted Access – Only authorized personnel have access to sensitive customer data
• Regular Security Audits – We monitor and update our security practices to prevent unauthorized access

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Payment Processors – To process transactions securely (e.g., PayPal, Stripe)
• Service Providers – Third-party vendors that help us operate our website and provide customer support
• Legal Authorities – If required by law or in case of fraud prevention

All third-party services we work with are GDPR & CCPA compliant and follow strict data protection policies.

4a. International Data Transfers

Our website is hosted in the United Kingdom, so most of your personal information is stored and processed within the UK.

Some of our trusted service providers are based in other countries, including the United States. For example:

• Stripe – a secure, regulated payment processor. While Stripe processes payments through UK/EU data centres, some information may be transferred to the US for fraud prevention, compliance, and support.
• Klaviyo – our email and marketing platform, which stores customer email data in the US.

Both Stripe and Klaviyo follow strict data protection laws and use safeguards recognised by UK and EU regulations — such as the EU–U.S. Data Privacy Framework, the UK–U.S. Data Bridge, and Standard Contractual Clauses — to keep your information safe wherever it’s processed.

These international transfers are a normal and necessary part of providing our services, and we only work with reputable companies that meet strong privacy and security standards.

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5. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.

Types of Cookies We Use:

• Essential Cookies – Required for website functionality (e.g., shopping cart, login)
• Analytics Cookies – Help us understand how users interact with our site (Google Analytics)
• Marketing Cookies – Used for personalized ads and email promotions (only with your consent)

You can manage or disable cookies in your browser settings.

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6. Your Rights & Choices

Depending on your location, you may have the following rights under GDPR (EU) and CCPA (California, USA):

• Right to Access – Request a copy of your personal data
• Right to Rectification – Correct inaccurate or incomplete information
• Right to Erasure (Right to be Forgotten) – Request deletion of your data (subject to legal obligations)
• Right to Object – Opt out of data processing for marketing purposes
• Right to Data Portability – Request transfer of your data to another provider

To exercise your rights, email us at [email protected]

We aim to respond to all valid requests within 30 days. If your request is complex, we may take up to 90 days, but we will notify you if this is the case.

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7. Data Retention

We retain customer information only as long as necessary to:

• Fulfill orders and customer support requests
• Comply with legal obligations (e.g., tax laws, fraud prevention)
• Improve our services based on usage trends

When no longer needed, we securely delete or anonymise your data, unless we are required by law to retain it.

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8. Third-Party Links

Our Website may contain links to third-party sites (e.g., Microsoft, payment providers). We are not responsible for their privacy policies and recommend reviewing their terms before sharing your information.

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9. Children’s Privacy

Keys Experts does not knowingly collect or process information from children under 16 years old. If we become aware of such data, we will delete it immediately.

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10. Policy Updates & Changes

We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or data practices. Any updates will be posted on this page, and significant changes may be notified via email.

Last Updated: Jan 01, 2025

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11. Contact Us

If you have any questions about our Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +1-619-7047-678
• Website: www.keysexperts.com
• Live Chat: Available on our website

Keys Experts – Your Trusted Partner for Secure & Genuine Software Licensing