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Effective Date: 18 June 2026
Last updated: 30 June 2026
1. Introduction
1.1 These Terms and Conditions govern your use of the Keys Experts website and your purchase of digital software licence keys and related digital products from us.
1.2 By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1.3 If you do not agree with these Terms and Conditions, you must not use our website or purchase products from us.
1.4 You must be at least 18 years old to place an order, or you must have permission from a parent or legal guardian.
1.5 We may update these Terms and Conditions from time to time. The version published on our website at the time of your order will apply to that order.
2. About Keys Experts
2.1 Keys Experts is operated by ActivKey Systems Ltd, a company registered in England and Wales.
2.2 We operate an online store supplying digital software licence keys and related digital products.
2.3 We do not develop, manufacture, own, or modify the software products offered through our website. The software products remain the intellectual property of their respective publishers.
3. Products and Licence Keys
3.1 Product descriptions, licence types, activation methods, supported languages, system requirements, and availability are shown on the relevant product pages.
3.2 Your purchase provides a software licence key or other digital licence information. Your right to install, activate, and use the software is governed by the applicable licence terms of the respective software publisher.
3.3 Purchasing a licence key from us does not transfer ownership of the software or any associated intellectual property rights.
3.4 You are responsible for ensuring that the selected product is suitable for your intended use before placing an order.
4. Orders and Contract Formation
4.1 Product listings on our website are invitations to purchase and do not constitute a legally binding offer from us.
4.2 When you place an order, you make an offer to purchase the selected product under these Terms and Conditions.
4.3 We may accept your order by confirming the order, processing payment, delivering the licence key, or otherwise confirming acceptance by email.
4.4 We reserve the right to refuse, cancel, refund, or limit any order where we reasonably suspect fraud, payment risk, abuse, incorrect pricing, stock issues, misuse of promotions, breach of these Terms, or unlawful activity.
4.5 If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
5. Pricing and Payment
5.1 Product prices are displayed in the currency applicable to your selected location or chosen currency. We currently support GBP (£), EUR (€), and USD ($), and may introduce additional currencies from time to time. The final order total and currency will be clearly displayed during checkout before you complete your purchase.
5.2 Applicable taxes may be included in the displayed price or shown separately during checkout, depending on your location, account type, and checkout process.
5.3 Payment is required in full before licence keys, download links, activation instructions, or related digital content are delivered.
5.4 We accept the secure payment methods displayed at checkout. Available payment methods may vary depending on your location, device, currency, order value, and payment provider availability.
5.5 You must provide accurate billing, contact, and payment information. You confirm that you are authorised to use the payment method provided.
5.6 We may carry out reasonable verification, payment screening, fraud prevention, and security checks before accepting or delivering an order.
5.7 If payment fails, is reversed, is disputed, or is suspected to be unauthorised, we may cancel the order, suspend delivery, restrict support, or take appropriate action to protect our rights.
6. Digital Delivery
6.1 All products are delivered digitally unless expressly stated otherwise on the product page.
6.2 Licence keys and related digital content may be delivered by email, customer account, download link, on-screen display, or other electronic means.
6.3 Delivery is usually instant or shortly after successful payment. In some cases, delivery may take up to 24 hours due to security checks, manual review, stock verification, payment provider review, or technical issues.
6.4 You are responsible for providing a valid and accessible email address at checkout.
6.5 We are not responsible for failed or delayed delivery caused by an incorrect email address, spam filtering, full mailbox, email provider restrictions, customer error, or technical issues outside our reasonable control.
6.6 If you have not received your order within 24 hours, you should contact us at [email protected] with your order number and order email address.
7. Immediate Digital Delivery and Cancellation Rights
7.1 Our products are digital content and are normally delivered shortly after purchase.
7.2 By placing an order for immediate digital delivery, you expressly request and consent to the immediate supply of digital content before the end of any applicable cancellation period.
7.3 You acknowledge that once the licence key or digital content has been supplied, you may lose your statutory right to cancel the order under applicable consumer law.
7.4 If a licence key has been delivered, revealed, activated, redeemed, registered, or otherwise made available to you, cancellation may no longer be available except where required by law or where the product is faulty, invalid, or not as described.
7.5 Nothing in these Terms affects your statutory rights where digital content is faulty, not as described, or not supplied with reasonable care and skill.
8. Activation and Technical Support
8.1 We provide reasonable installation and activation guidance for products purchased from us.
8.2 Support may include delivery assistance, download guidance, edition matching, activation guidance, and troubleshooting of common activation errors.
8.3 Support does not include general computer repair, hardware repair, virus removal, operating system recovery, data recovery, unrelated software troubleshooting, network repair, or support for products not purchased from us.
8.4 Installation guides, activation steps, and support instructions provided by us are for general assistance only and do not replace the official documentation or licence terms of the relevant software publisher.
8.5 If a licence key does not activate due to a verified issue with the key, we will provide reasonable troubleshooting assistance and, where appropriate, a replacement key or refund in accordance with our Refund Policy and applicable law. This does not apply where activation issues result from customer error, incompatible systems, unsupported software editions, regional restrictions, hardware changes, publisher restrictions, or failure to follow the provided instructions.
9. Refund Policy
9.1 As our products are digital licence keys, refunds are assessed carefully to prevent misuse, fraud, and unauthorised duplication of digital products.
9.2 If a supplied licence key is proven to be invalid or unusable due to a verified issue with the key, we will first attempt to resolve the issue by providing activation support or a replacement key.
9.3 If the issue cannot be resolved within a reasonable time, an appropriate refund may be issued.
9.4 Refunds may be considered where:
- the supplied licence key is invalid and cannot be replaced;
- the supplied licence key cannot be activated due to a verified issue with the key;
- you did not receive the licence key within 24 hours and we are unable to complete delivery;
- the product supplied is materially different from the product description; or
- a refund is required under applicable consumer protection law.
9.5 Refunds are generally not available where:
- the licence key has been delivered and successfully activated, redeemed, registered, or used;
- you purchased the wrong product, edition, licence type, language, or version;
- your device, operating system, hardware, software edition, region, or account is incompatible;
- you no longer need or want the product after delivery;
- you found the product cheaper elsewhere after purchase;
- you failed to follow the provided installation or activation instructions;
- the issue is caused by changes to your device, hardware, operating system, publisher account, or software environment after activation;
- the product has been shared, published, resold, transferred, or misused;
- you refuse to provide reasonable evidence needed to investigate the issue; or
- you request a refund due to circumstances outside our control after valid delivery.
9.6 Refund requests must be submitted to [email protected] with your order number, order email address, screenshots, error messages, and any other evidence reasonably required to investigate the issue.
9.7 Approved refunds are usually processed within 3 to 5 business days. The time taken for funds to appear in your account may depend on your bank, card issuer, or payment provider.
9.8 We reserve the right to refuse refunds where we reasonably believe there has been fraud, abuse, misuse, chargeback abuse, false reporting, or breach of these Terms and Conditions.
10. Customer Responsibilities
10.1 You agree to provide accurate, complete, and current information when placing an order or contacting support.
10.2 You are responsible for checking system requirements, product compatibility, licence type, edition, language, region, and intended use before purchasing.
10.3 You are responsible for keeping your licence key, account details, order confirmation, and activation information secure.
10.4 You must not use our website, products, support services, or payment systems for fraudulent, unlawful, abusive, misleading, or unauthorised purposes.
10.5 You agree not to submit false claims, false payment disputes, abusive support requests, or misleading activation issue reports.
10.6 If you purchase on behalf of a business, organisation, public body, school, charity, or other entity, you confirm that you have authority to bind that entity to these Terms and Conditions.
10.7 Business customers are responsible for ensuring that purchased licences are suitable for their internal, commercial, professional, or organisational use and for maintaining any licence compliance records required by the relevant software publisher.
11. Discount Codes, Vouchers, and Promotions
11.1 Discount codes, vouchers, and promotions are subject to availability and may be changed, suspended, or withdrawn at any time.
11.2 Unless stated otherwise, discount codes are valid for one-time use only and cannot be combined with other offers.
11.3 Discount codes must be applied before checkout is completed. We are not required to apply discounts retrospectively after an order has been placed.
11.4 Misuse of discounts, including creating multiple accounts to use the same promotion, may result in order cancellation, refund, refusal of service, or account restriction.
11.5 Promotional value has no cash value and will not be paid out as cash.
12. Intellectual Property
12.1 All content on the Keys Experts website, including text, page layouts, design elements, graphics, product descriptions, guides, branding, and website materials created by us, belongs to ActivKey Systems Ltd or its licensors unless otherwise stated.
12.2 You may not copy, reproduce, republish, scrape, distribute, sell, modify, or commercially exploit our website content without our prior written permission.
12.3 Microsoft, Windows, Office, Windows Server, SQL Server, Project, Visio, and other third-party product names are trademarks or registered trademarks of their respective owners.
12.4 Use of third-party trademarks on our website is for product identification and compatibility description only and does not imply affiliation, endorsement, sponsorship, or authorisation unless expressly stated.
13. Privacy and Communications
13.1 We process personal information in accordance with our Privacy Policy.
13.2 By placing an order, you agree that we may use your information to process your purchase, deliver digital products, provide support, prevent fraud, manage payment disputes, and comply with legal obligations.
13.3 If you purchase from us, we may send occasional emails about similar products, promotions, updates, or services that may be relevant to you, where permitted by law.
13.4 You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at [email protected].
13.5 Transactional and service emails, including order confirmations, delivery emails, support responses, refund updates, security notices, and account messages, are not marketing emails and may continue where necessary.
14. Website Use and Availability
14.1 You may use our website only for lawful purposes and in accordance with these Terms and Conditions.
14.2 You must not:
- use the website for fraud, unlawful activity, or misleading conduct;
- attempt to gain unauthorised access to the website, servers, systems, accounts, or customer data;
- use bots, scrapers, crawlers, automated tools, or data extraction systems without permission;
- interfere with the security, availability, or operation of the website;
- upload or transmit malware, viruses, harmful code, or abusive content;
- impersonate another person, business, or organisation;
- copy our content or harvest customer information;
- make abusive, threatening, defamatory, discriminatory, or offensive communications to our staff or users;
- misuse support channels or submit false reports; or
- breach any applicable law or regulation.
14.3 We may restrict, suspend, or block access to our website where we reasonably suspect misuse, fraud, security risk, or breach of these Terms.
14.4 We aim to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or free from bugs or viruses.
14.5 Product pages, prices, availability, images, descriptions, and technical information may contain errors, omissions, or inaccuracies. We reserve the right to correct errors and update information at any time.
15. Limitation of Liability
15.1 Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.
15.2 If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection law.
15.3 We are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable.
15.4 To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or business losses, including loss of profit, loss of revenue, loss of contracts, loss of goodwill, business interruption, loss of data, or wasted management time.
15.5 We are not responsible for issues caused by incorrect installation, incompatible systems, wrong edition selection, user error, publisher account restrictions, hardware changes, malware, third-party software, or changes made by the software publisher.
15.6 Where permitted by law, our total liability for any claim relating to an order will not exceed the amount paid by you for the product giving rise to the claim.
16. Force Majeure
16.1 We are not responsible for any failure or delay caused by events outside our reasonable control.
16.2 Such events may include payment provider issues, supplier delays, email delivery failures, internet outages, hosting outages, cyber incidents, software publisher outages, changes in law, strikes, natural disasters, war, terrorism, civil unrest, pandemics, or other circumstances beyond our reasonable control.
16.3 If such an event prevents us from fulfilling an order, we will take reasonable steps to notify you and either complete the order when possible or provide an appropriate refund where required.
17. Complaints and Disputes
17.1 If you have a complaint, please contact us first at [email protected] with your order details and a clear description of the issue.
17.2 We will use reasonable efforts to resolve complaints fairly and promptly.
17.3 If a dispute cannot be resolved informally, it will be handled according to the governing law and jurisdiction provisions below.
18. General Legal Terms
18.1 These Terms and Conditions, together with our Privacy Policy, Refund Policy, Cookie Policy, Delivery Policy, and any product-specific terms shown on the relevant product page, form the agreement between you and ActivKey Systems Ltd trading as Keys Experts in relation to your use of our website and your purchase from us.
18.2 If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.
18.3 If we do not immediately enforce any right under these Terms, this does not mean that we have waived that right.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions are governed by the laws of England and Wales.
19.2 If you are a consumer living in England or Wales, the courts of England and Wales will have jurisdiction.
19.3 If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland respectively.
19.4 If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these Terms, your use of our website, or your purchase from us.
20. Contact Information
Business Name: ActivKey Systems Ltd
Trading Name: Keys Experts
Website: https://keysexperts.com
Support Email: [email protected]
Live Chat: Available on our website
